Lifetime Warranty
We are proud to offer a Lifetime Warranty on Lelya jewellery. We stand by the quality of our work and, if something does not seem right with your piece, we want to hear from you.
Our Lifetime Warranty is a workmanship warranty. It covers faults arising from the manufacture or setting of your jewellery by Lelya, subject to the exclusions below.
This warranty is provided in addition to your statutory consumer rights. Your statutory rights are not affected by the terms of this warranty.
Lifetime Warranty FAQ
What does Lifetime Warranty cover?
If, following inspection, we determine that an issue has been caused by a fault in the manufacture or setting of your jewellery, we will repair or replace the affected part of the piece as appropriate at no charge.
This may include faults affecting the metalwork, construction or stone setting.
If the same or a related issue occurs again after a repair carried out by Lelya, we will reassess the affected setting and the piece as a whole rather than automatically repeating the previous repair. Depending on our findings, we may recommend repair, reinforcement, replacement of the affected component or another appropriate solution.
Wear, accidental damage and maintenance
Fine jewellery is designed to be worn and enjoyed, but it is not indestructible. Precious metals and stone settings can gradually wear, bend or become damaged through everyday use, impact, pressure or snagging.
Our Lifetime Warranty does not cover normal wear and tear or accidental or mechanical damage.
Examples may include:
- worn, bent or damaged prongs or settings caused by use, impact or snagging;
- a ring or setting that has become bent or distorted;
- scratches, dents or surface wear;
- damage caused by crushing, heavy lifting or manual activity;
- chemical damage; or
- damage caused by work carried out by someone other than Lelya.
The presence of a loose stone does not, by itself, determine the cause. Where possible, we will inspect the piece before deciding whether the issue is the result of workmanship, wear or damage.
Please see our Jewellery Care page for guidance on caring for your jewellery.
Loose and lost stones
If you notice that a stone is loose, moving, rattling or catching differently than usual, please stop wearing the piece and contact us as soon as possible. Continuing to wear jewellery with a compromised setting can result in the stone being lost.
Within the first 12 months following purchase, we will replace a lost melee, side or accent diamond at no charge where our inspection concludes that the loss resulted from a manufacturing or setting fault.
After the first 12 months, our Lifetime Warranty continues to cover confirmed faults in Lelya's workmanship or setting. However, the replacement cost of a stone that is no longer present may be chargeable under the commercial warranty. We will always confirm any charge before carrying out work.
The commercial Lifetime Warranty does not include replacement of a lost focal stone. We therefore strongly recommend arranging suitable jewellery insurance for higher-value pieces.
Nothing in this section affects any separate rights you may have under consumer law.
Repairs or alterations by another jeweller
Having a piece resized, repaired or altered by another jeweller does not automatically cancel the Lifetime Warranty on the entire piece.
However, our warranty does not cover damage caused by third-party repair, resizing or alteration, and we may be unable to provide warranty cover for an area that has been materially altered by another jeweller or where previous work prevents us from reliably determining the cause of a problem.
If your Lelya jewellery needs attention, we recommend contacting us before having work carried out elsewhere.
How we assess a warranty issue
Please contact customerservice@lelya.co.uk before sending jewellery to us.
We may initially ask for photographs or further information. Where necessary, the piece will then be inspected by our workshop, including under magnification where appropriate.
We will assess the condition of the complete piece, not simply the individual stone or component reported to us.
If we believe an issue is covered by our Lifetime Warranty, we will explain the proposed repair or remedy.
If we believe the issue has arisen from wear, accidental damage or another excluded cause, we will explain our findings and provide details of any repair cost before carrying out chargeable work.
No chargeable repair will be undertaken without your agreement.
Looking after your settings
Stone settings are small, precision-made components and can require maintenance during the life of a piece.
We recommend regularly checking your jewellery for any change in the position or movement of its stones and having settings professionally inspected periodically, particularly where a design uses very fine or exposed settings.
If anything feels different, please stop wearing the piece and contact us rather than waiting for a stone to be lost.
Warranty provider and scope
This Lifetime Warranty is provided by:
Lelya Ltd
Springfield House
Laurelhill Business Park
Stirling
FK7 9JQ
United Kingdom
Email: customerservice@lelya.co.uk
The warranty applies to Lelya jewellery purchased directly from Lelya and is available to customers in the UK and internationally. Return and shipping arrangements vary by location and will be confirmed with you before a piece is sent to us.
The warranty lasts for the lifetime of the original Lelya piece, subject to the terms above.